At Secret Mantra by Nature, we are committed to delivering your favorite skincare products quickly and safely. Please read our shipping policy to understand how we process and deliver your orders.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once processed, you will receive an order confirmation email/SMS with tracking details.
2. Shipping Methods & Delivery Time
- We deliver across India through trusted courier partners.
- Estimated delivery time: 3–7 business days depending on your location.
- Delivery to remote or rural areas may take longer.
3. Shipping Charges
- Standard shipping charges are displayed at checkout (if applicable).
- Free Shipping may be offered during promotions or on orders above a certain value (as announced on the website).
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can track your shipment on the courier partner’s website using the tracking details provided.
5. Delays in Delivery
- While we work hard to ensure timely delivery, delays may occur due to:
- Natural disasters, strikes, lockdowns, or other unforeseen events.
- Logistics or courier partner issues.
- We will inform you if there are any significant delays.
6. Wrong Address / Failed Delivery
- Please ensure that your shipping details (name, address, phone number) are correct before placing the order.
- In case of incorrect or incomplete address or failure to receive the order, the package may be returned to us. Re-shipping charges will apply in such cases.
7. International Shipping
- Currently, we do not offer international shipping. Orders are accepted and delivered within India only.
8. Contact Us
For any questions or concerns regarding shipping, please contact our support team.